Returns page

Have you actually given the products a chance?

Finding the perfect match with our new products sometimes requires some experimentation. Before you conclude that the products are not meeting your expectations, consider some minor adjustments. Below are common questions with helpful advice to help you achieve the best skin of your dreams.

COMMON QUESTIONS

My cream feels hard, is that normal?

Yes, that’s completely normal. Our products are made without water or fillers, which makes them more concentrated and sometimes firmer in texture. Simply take a small amount and warm it between your fingers before applying.

The cream feels oily on my skin – am I using it correctly?

Because our formulas are highly concentrated, you only need a tiny amount. Apply sparingly – less is more. After a few minutes the product will absorb and leave your skin soft and nourished.

I don’t see results yet, why?

Every skin is unique. Some people notice a difference within days, others may need a few weeks. Consistency is key – use the product daily for at least 3–4 weeks to allow your skin to adjust and show results. Remember, our products are natural and work with your skin, not against it.

For all other questions, we can be reached at info@biolavita.com. Our dedicated team is available 24/7 to offer you personalized advice. Please describe in detail your skin type, your current skincare routine and any problems you are experiencing. That way we can assist you effectively.

Are you sure you want to return the products? Please send an email to info@biolavita.com

NOTE: Your order must be returned within 14 days of receipt. Check us return policy for further details.